INTERNATIONAL SHIPPING INFO

INTERNATIONAL CUSTOMS & DUTIES:

At Cross Stitch, we believe in providing a seamless shopping experience for our customers worldwide. We understand that customs laws and duties can be a concern, so we have taken measures to make the process easier for you.

We strive to ensure that your package reaches you without any hassle. However, please note that customs fees and duties may be imposed by your country's authorities upon the arrival of your order. These charges are determined by the destination country and are the responsibility of the recipient. We are unable to predict or influence these charges, as they are beyond our control.

To assist you, we provide the necessary shipping documentation and comply with customs legislation in the destination country. We advise you to familiarize yourself with your country's customs laws and regulations to understand any potential charges that may apply to your order.

In the event that customs fees are applicable and you choose not to pay them, we respect your decision. However, please be aware that if the package is returned to us due to unpaid customs fees, we will deduct the following expenses from your refund:

  1. The initial shipping fee paid with your order.
  2. Return shipping charges.
  3. Any taxes or duties levied on us upon the return of the package.

    We value our customers' satisfaction and want to ensure that you have a positive experience when shopping with us. If you have any questions or concerns regarding customs fees, please feel free to contact our customer support team. We are here to assist you and provide guidance throughout the process.

     

    ORDER CANCELLATION

    • Customers have the flexibility to cancel their orders at any time prior to order processing.
    • After the order has been shipped, you will receive an email and an SMS containing a shipping confirmation, along with the Cash on Delivery (COD) amount and the order tracking ID. Once the product has been delivered, our exchange policy will apply to your order.
    • Please note that Cross Stitch reserves the right to cancel any order under certain circumstances, such as if the item is out of stock, there are pricing errors, or if the credit card payment is declined by the issuing financial institution.

    TERMS & CONDITIONS FOR RETURNS - STRIP/BANK ALFALAH

    We prioritize customer satisfaction and want to ensure that you are happy with your purchase. In the unlikely event that you receive damaged or incorrect items, we have a straightforward process for returns and refunds.

    If you encounter any issues with your delivered article, please reach out to us at sales@crossstitch.pk. To assist us in evaluating the situation, kindly provide the following information:

      1. Order Number
      2. Images clearly showing the issue with the delivered article.
    • Please note that Cross Stitch and Strip reserve the right to deny compensation or refunds for damaged articles if this information is not provided.
    • Once orders have been dispatched or processed, they cannot be canceled or edited.
    • If a quality issue is identified during order dispatch, Cross Stitch will remove the affected items from your original order. Refunds will only be processed for the excluded items, not for the entire order value.
    • If a customer refuses to accept the order upon delivery, Cross Stitch is not responsible for refunding or compensating the order amount.
    • If the parcel is held by the Customs department of the shipping country, it is the customer's responsibility to provide all necessary documentation to the authorities. Cross Stitch is not liable to refund the amount in case of non-clearance of the parcel.