Return & Exchange Policy

Though we strive to give you a great customer experience each time you shop with us, if at all you are not 100% satisfied with your purchase, No Worries!!, you can buy any product in exchange (excluding sale items) to your previous order.

We mean what we say! All you need to do is give us a call on +92-302-8141555 from 10:00 AM to 5:30 PM (Monday to Saturday ) or drop an email at sales@crossstitch.pk within a period of 14 days, from the date of order.

However, you must understand that we can't bear a loss either; so exchange of products will be accepted only if the products are returned in a saleable condition with the tags intact and in their original packaging, in an unwashed and undamaged condition. C'mon that's just fair!

All returnable items (except sale items) can be exchanged. To check which items cannot be exchanged, please call our customer care number +92-302-8141555 from Monday to Saturday. We are constantly working to include more and more products to our exchange list.

Currently exchange is operational in areas where we can arrange pick up. Please give us a call on +92-302-8141555 from Monday to Saturday to check if exchange is available in your area or not. We are working constantly to bring exchange in your area.

Any product/s (except sale items) can be bought in exchange. The final price of exchanged products should be equal to or more than the price of returned items.

Exchanged product is dispatched as soon as the returned item/s has passed product inspection. Generally we won't take more than 72 hours after receiving the order. In case of any unexpected delay, we will keep you informed by email and SMS or Phone call.

No, your exchange order value should be equal to or more than the return item/s value.

There is no charge for exchange. All you need to do is to return the original item and exchange it for an item/s of same or higher value. In case you choose an item of higher value, you can pay the differential amount as cash on delivery (COD). COD charges will be applicable on products belonging to USA.CROSSSTITCH.PK. Add-on program, nominal cash handling charges will be applicable. COD and cash handling charges are non-refundable.

Yes, you can buy any number of items in exchange provided the final price of exchanged products should be equal to or more than the price of returned items.

If you are still dissatisfied with the product, you can again exchange the product for any item (covered in exchange policy).

Yes, you can claim a missing article within 48 hours. Complaints regarding missing articles will not be entertained if reported after 48 hours of receiving the order.